Refund & Return Policy
At Scentlly, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not happy with your product, we offer a generous return and exchange policy. Please review the details below to understand our policy and how to proceed with returns or exchanges.
1. Return & Exchange Eligibility
We accept returns and exchanges within 14 days from the date your order is delivered. To qualify for a return or exchange, the following conditions must be met:
- The product should be mostly unused, with at least 95% of the content remaining.
- The product must be in its original condition, including packaging.
2. How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer support team at support@scentlly.pk within 14 days of receiving your order. Provide your order details, including the product you wish to return or exchange.
3. Processing Time
Once we receive your return or exchange request, we aim to process it promptly, typically within 3 to 5 working days. You will be notified once your return or exchange has been processed.
4. Non-Refundable Charges
- Delivery Charges: Please note that the original delivery charges for your order are non-refundable.
- Customer-Responsible Delivery Fees: If you are requesting an exchange, you will be responsible for any additional delivery charges incurred for the exchange.
5. Damaged or Incorrect Products
In the event that you receive a damaged, leaking, or incorrect product, we will cover the delivery charges for the return or exchange. Please contact us immediately upon receiving such items, and we will assist you in resolving the issue at no extra cost to you.
6. Refunds
Refunds are only applicable for products that meet the return criteria. Once the returned product is received and inspected, we will issue a refund to your original payment method. Refunds may take several business days to reflect in your account, depending on your payment provider.
7. Contact Us
If you have any questions or concerns regarding our refund and return policy, please reach out to us at:
Scentlly
Email: support@scentlly.pk
Website: www.scentlly.pk
